Established 1989

Your trusted partner in

lifelong learning

since

1989

Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and
curriculum development, assessment and validation, and certification.


Impact is a Registered Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses
across various WSQ frameworks.


Thousands of participants have benefited from our skills training programs.

ABOUT US

Registered Training Provider for WSQ courses

Acquire the tools to write emails and letters effectively

Professional Business Writing (Intermediate)

(16 hours)

Apply customer-centric style and Business Writing Principles to engage readers

Professional Business Writing (Advanced)

(17 hours)

MODULAR COURSES

These WSQ courses are SSG-approved. Funding grants are available for all courses.

Writing

Skills to read, interpret, and apply financial information

Analysis and Interpretation of Financial Statements

(16 hours)

Budgeting techniques to broaden your skills to plan, forecast, and control

Effective Budgeting Techniques

(16 hours)

Accounting and Finance

Be a Competent Manager, Supervisor, and Team Leader

Effective Supervisory Skills

(16 hours)

Discover how Coaching Skills will benefit you and your organization

7 Steps to Effective Coaching

(16 hours)

People Performance

Acquire skills to perform your role as an effective office administrator

Effective Office and Administration Skills

(18 hours)

Execute a seamless onboarding program for your new staff

Support a Seamless

Onboarding Experience

(18 hours)

Admin and Human Resource

Interact with others confidently and effectively

Communicate With Confidence

(8.5 hours)

Skills to exceed your customer's expectations

Service From The Heart

(16 hours)

Multi-disciplinary Skills

Apply EQ when interacting with others

Applying Emotional Intelligence at the Workplace

(16 hours)

Manage challenges and triggers in the service environment

Handling Services Triggers and Complaints

(16 hours)

Enable your staff members to create a positive customer experience

3 Secrets to Achieving Positive Customer Service Experience

(24 hours)

Relationship, trust, and rapport

Building Rapport to Create Service / Selling Opportunities

(16 hours)

Align one's role to the organisation's mission, vision, and values

Aligning Your Service Promises

(8 hours)

Acquire skills in call handling for all situations

Effective Telephone Techniques and Follow-up Actions

(8 hours)

Engage and manage your stakeholders effectively

Art of Engaging People to Achieve Results

(18 hours)

Go beyond norms and exceed your customers' expectations

'Looking Beyond' Service Excellence to WOW Customers

(16 hours)

Think and perform differently,

to achieve positive outcomes

Think Out Of The Box

(8 hours)

Engage in Innovation

Advance your office administration skills through the use of digital tools

Advanced Office Management and Administration Skills

(14 hours)

Analyse and present data in a meaningful way to your stakeholders

Excel in Data Analysis

(16 hours)

Information and Communication

Learn how to create spreadsheets and tables for beginners

Excel Basics for the Workplace

(8 hours)

Handle difficult customer situations professionally

Handling Difficult

Customer Situations

(16 hours)

Be ahead in this fast-changing world

Adapt to Change

(8 hours)

Manage your tasks to contribute to the organisation's performance

1-Day Course on Handling Tasks and Priorities

(8 hours)

Course on XERO or Quickbooks

2-Day Accounting Software

for Businesses

(16 hours)

Discover the future of intelligent conversations with ChatGPT and AI tools

Drive Productivity with Technology
(AI, ChatGPT and DeepSeek)

(8 hours)

Skills and knowledge of industry standards, practices, and SOPs

Effective Administrative Practices

(8 hours)

Go above and beyond what your customers anticipate

Exceed Customer Expectations (Service Excellence)

(16 hours)

Leverage on AI to perform office task
effectively, automate workflows, and boost
productivity

Effective AI Tools and Techniques
for Office Administrators

(8.5 hours)

Receive a certification upon completion of the respective SOAs.

SPECIALIST CERTIFICATIONS

For more information

WhatsApp 9146 9461

Certified Office Admin Professional

Certified Customer Experience Specialist

Certified Leader and Coach

For more information

Contact Joanne at 8514 7154

Service Excellence for CROs

Effective Customer Service Skills for PROs

For adhoc rental of meeting facilities

WhatsApp 9146 9461

OUR TRAINING FACILITIES

THE MEETING SUITE

150 Orchard Road #04-12, Orchard Plaza Singapore 238841

(5 minutes from Somerset MRT)

Please include your:

  • Area of Expertise
  • Training Experience
  • Academic and Professional Qualifications
  • Expected hourly remuneration

Have a Passion for Training?

Email your resume to

admin@impactseminars.com.sg

8514 7154

email:

phone:

Contact Us

Whatsapp:

9146 9461

150 Orchard Road #04-12

Orchard Plaza

Singapore 238841

Registered Training Provider for WSQ courses