Established 1989
Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and
curriculum development, assessment and validation, and certification.
Impact is a Registered Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses
across various WSQ frameworks.
Thousands of participants have benefited from our skills training programs.
ABOUT US
Registered Training Provider for WSQ courses
Acquire the tools to write emails and letters effectively
Professional Business Writing (Intermediate)
(16 hours)
Apply customer-centric style and Business Writing Principles to engage readers
Professional Business Writing (Advanced)
(17 hours)
MODULAR COURSES
These WSQ courses are SSG-approved. Funding grants are available for all courses.
Writing
Skills to read, interpret, and apply financial information
Analysis and Interpretation of Financial Statements
(16 hours)
Budgeting techniques to broaden your skills to plan, forecast, and control
Effective Budgeting Techniques
(16 hours)
Accounting and Finance
Be a Competent Manager, Supervisor, and Team Leader
Effective Supervisory Skills
(16 hours)
Discover how Coaching Skills will benefit you and your organization
7 Steps to Effective Coaching
(16 hours)
People Performance
Acquire skills to perform your role as an effective office administrator
Effective Office and Administration Skills
(18 hours)
Execute a seamless onboarding program for your new staff
Support a Seamless
Onboarding Experience
(18 hours)
Admin and Human Resource
Interact with others confidently and effectively
Communicate With Confidence
(8.5 hours)
Skills to exceed your customer's expectations
Service From The Heart
(16 hours)
Multi-disciplinary Skills
Apply EQ when interacting with others
Applying Emotional Intelligence at the Workplace
(16 hours)
Manage challenges and triggers in the service environment
Handling Services Triggers and Complaints
(16 hours)
Enable your staff members to create a positive customer experience
3 Secrets to Achieving Positive Customer Service Experience
(24 hours)
Relationship, trust, and rapport
Building Rapport to Create Service / Selling Opportunities
(16 hours)
Align one's role to the organisation's mission, vision, and values
Aligning Your Service Promises
(8 hours)
Acquire skills in call handling for all situations
Effective Telephone Techniques and Follow-up Actions
(8 hours)
Engage and manage your stakeholders effectively
Art of Engaging People to Achieve Results
(18 hours)
Go beyond norms and exceed your customers' expectations
'Looking Beyond' Service Excellence to WOW Customers
(16 hours)
Think and perform differently,
to achieve positive outcomes
Think Out Of The Box
(8 hours)
Engage in Innovation
Advance your office administration skills through the use of digital tools
Advanced Office Management and Administration Skills
(14 hours)
Analyse and present data in a meaningful way to your stakeholders
Excel in Data Analysis
(16 hours)
Information and Communication
Learn how to create spreadsheets and tables for beginners
Excel Basics for the Workplace
(8 hours)
Handle difficult customer situations professionally
Handling Difficult
Customer Situations
(16 hours)
Be ahead in this fast-changing world
Adapt to Change
(8 hours)
Manage your tasks to contribute to the organisation's performance
1-Day Course on Handling Tasks and Priorities
(8 hours)
Course on XERO or Quickbooks
2-Day Accounting Software
for Businesses
(16 hours)
Discover the future of intelligent conversations with ChatGPT and AI tools
Drive Productivity with Technology
(AI, ChatGPT and DeepSeek)
(8 hours)
Skills and knowledge of industry standards, practices, and SOPs
Effective Administrative Practices
(8 hours)
Go above and beyond what your customers anticipate
Exceed Customer Expectations (Service Excellence)
(16 hours)
Leverage on AI to perform office task
effectively, automate workflows, and boost
productivity
Effective AI Tools and Techniques
for Office Administrators
(8.5 hours)
Receive a certification upon completion of the respective SOAs.
SPECIALIST CERTIFICATIONS
For more information
WhatsApp 9146 9461
Certified Office Admin Professional
Certified Customer Experience Specialist
Certified Leader and Coach
For more information
Contact Joanne at 8514 7154
Service Excellence for CROs
Effective Customer Service Skills for PROs
For adhoc rental of meeting facilities
WhatsApp 9146 9461
OUR TRAINING FACILITIES
THE MEETING SUITE
150 Orchard Road #04-12, Orchard Plaza Singapore 238841
(5 minutes from Somerset MRT)
Please include your:
- Area of Expertise
- Training Experience
- Academic and Professional Qualifications
- Expected hourly remuneration
Have a Passion for Training?
Email your resume to
admin@impactseminars.com.sg
8514 7154
email:
phone:
Contact Us
Whatsapp:
9146 9461
150 Orchard Road #04-12
Orchard Plaza
Singapore 238841
Registered Training Provider for WSQ courses