Established 1989

New Skills and Training records in the notepad. Lifelong learning.
A Blue Sky

Your trusted partner in

lifelong learning

Accredited Training Provider for WSQ courses

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About Us

Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and curriculum development, assessment and validation, and certification.


Impact is an Approved Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses across various WSQ frameworks.


Thousands of participants have benefited from our skills training programs.

Modular Courses

These WSQ courses are SSG-approved. Funding grants are available for all courses.

Multi-disciplinary Skills

Communication

Communicate With Confidence

(8.5 hours)

Interact with others confidently and effectively

Heart in house

Service From The Heart

(16 hours)

Skills to exceed your customer's expectations

Heart and brain connection. Emotional intelligence concept.

Applying Emotional Intelligence at the Workplace

(16 hours)

Apply EQ when interacting with others

Customer service evaluation concept.

Handling Services Triggers and Complaints

(16 hours)

Manage challenges and triggers in the service environment

3 Secrets to Achieving Positive Customer Service Experience

(24 hours)

Person Showing Fingers

3 secrets is all it takes

Black Sesame Key Lime Chocolate and Strawberry Macarons in a Glass Display

Building Rapport to Create Service / Selling Opportunities

(16 hours)

Relationship, trust, and rapport

Mission, Vision, Values

Aligning Your Service Promises

(8 hours)

Align one's role to the organisation's mission, vision, and values

Happy Indian Woman Calling

Effective Telephone Techniques and Follow-up Actions

(8 hours)

Acquire skills to for call handling in all situations

Management - Stakeholders

Art of Engaging People to Achieve Results

(18 hours)

Engage and manage your stakeholders effectively

Engage in Innovation

Blue Paper on Bulb Sketch

'Looking Beyond' Service Excellence to WOW Customers

(16 hours)

Go beyond norms and exceed your customers' expectations

package with message THINK OUT OF THE BOX

Think Out Of The Box

(8.5 hours)

Think and perform differently,

to achieve positive outcomes

People Performance

Woman Boss Scolding Employees

Effective Supervisory Skills

(16 hours)

Be a Competent Manager, Supervisor, and Team Leader

COACHING CONCEPT

7 Steps to Effective Coaching

(16 hours)

Discover how Coaching Skills will benefit you and your organization

Writing

email marketing concept, e-mail icons

Professional Business Writing (Intermediate)

(16 hours)

Acquire the tools to write emails and letters effectively

Businessman Pointing Messaging Icons

Professional Business Writing (Advanced)

(17 hours)

Apply customer-centric style and Business Writing Principles to engage readers

Accounting and Finance

Close Up of Graphs with Pen and Calculator

Analysis and Interpretation of Financial Statements

(16 hours)

Skills to read, interpret, and apply financial information

Budget

Effective Budgeting Techniques

(16 hours)

Budgeting techniques to broaden your skills to plan, forecast, and control

Admin and Human Resource

Admin - folder on white office desk.

Effective Office and Administration Skills

(18 hours)

Acquire skills to perform your role as an effective office administrator

coming soon

Advanced Office Managementand Administration Skills

(16 hours)

Advance your office administration skills

Onboarding is shown on the conceptual business photo

Support a Seamless

Onboarding Experience

(18 hours)

Execute a seamless onboarding program for your new staff

Information and Communication

coming soon

Excel in Data Analysis

(16 hours)

Analyse and present data in a meaningful way

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Specialist Certifications

Receive a certification by Impact Management upon completion of the respective SOAs.

Admin Concept For Business

Certified Office Admin Professional

service excellence businesss card concept

Certified Customer Experience Specialist

Team leader handshaking employee congratulating with professional achievement or promotion

Certified Leader and Coach

Our Training Center

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Contact Us

Email Icon

email:

admin@impactseminars.com.sg

Phone Call Glyph Icon

phone:

8514 7154

Whatsapp:

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9146 9461

150 Orchard Road #04-12

Orchard Plaza

Singapore 238841

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