Established 1989
ABOUT US
Accredited Training Provider for WSQ courses
Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and curriculum development, assessment and validation, and certification.
Impact is an Approved Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses across various WSQ frameworks.
Thousands of participants have benefited from our skills training programs.
MODULAR COURSES
These WSQ courses are SSG-approved. Funding grants are available for all courses.
Multi-disciplinary Skills
Handling Difficult
Customer Situations
(16 hours)
Handle difficult customer situations professionally
Adapt to Change
(8 hours)
Be ahead in this fast-changing world
1-Day Course on Handling Tasks and Priorities
(8 hours)
Manage your tasks to contribute to the organisation's performance
Communicate With Confidence
(8.5 hours)
Interact with others confidently and effectively
Service From The Heart
(16 hours)
Skills to exceed your customer's expectations
Applying Emotional Intelligence at the Workplace
(16 hours)
Apply EQ when interacting with others
Handling Services Triggers and Complaints
(16 hours)
Manage challenges and triggers in the service environment
Enable your staff members to create a positive customer experience
3 Secrets to Achieving Positive Customer Service Experience
(24 hours)
Building Rapport to Create Service / Selling Opportunities
(16 hours)
Relationship, trust, and rapport
Aligning Your Service Promises
(8 hours)
Align one's role to the organisation's mission, vision, and values
Effective Telephone Techniques and Follow-up Actions
(8 hours)
Acquire skills in call handling for all situations
Exceed Customer Expectations (Service Excellence)
(16 hours)
Go above and beyond what your customers anticipate
Engage in Innovation
'Looking Beyond' Service Excellence to WOW Customers
(16 hours)
Go beyond norms and exceed your customers' expectations
Think Out Of The Box
(8 hours)
Think and perform differently,
to achieve positive outcomes
People Performance
Effective Supervisory Skills
(16 hours)
Be a Competent Manager, Supervisor, and Team Leader
7 Steps to Effective Coaching
(16 hours)
Discover how Coaching Skills will benefit you and your organization
Writing
Professional Business Writing (Intermediate)
(16 hours)
Acquire the tools to write emails and letters effectively
Professional Business Writing (Advanced)
(17 hours)
Apply customer-centric style and Business Writing Principles to engage readers
Accounting and Finance
Analysis and Interpretation of Financial Statements
(16 hours)
Skills to read, interpret, and apply financial information
Effective Budgeting Techniques
(16 hours)
Budgeting techniques to broaden your skills to plan, forecast, and control
2-Day Accounting Software
for Businesses
(16 hours)
Course on XERO or Quickbooks
Admin and Human Resource
Effective Administrative Practices
(8 hours)
Skills and knowledge of industry standards, practices, and SOPs
Effective Office and Administration Skills
(18 hours)
Acquire skills to perform your role as an effective office administrator
Advanced Office Management and Administration Skills
(14 hours)
Advance your office administration skills through the use of digital tools
Support a Seamless
Onboarding Experience
(18 hours)
Execute a seamless onboarding program for your new staff
Art of Engaging People to Achieve Results
(18 hours)
Engage and manage your stakeholders effectively
Information and Communication
Excel Basics for the Workplace
(8 hours)
Learn how to create spreadsheets and tables for beginners
Excel in Data Analysis
(16 hours)
Analyse and present data in a meaningful way to your stakeholders
Drive Productivity with Technology (AI, ChatGPT)
(8 hours)
Discover the future of intelligent conversations with ChatGPT and AI tools
SPECIALIST CERTIFICATIONS
Receive a certification upon completion of the respective SOAs.
Certified Office Admin Professional
Certified Customer Experience Specialist
Certified Leader and Coach
For more information
WhatsApp 9146 9461
Effective Customer Service Skills for PROs
Service Excellence for CROs
For more information
Contact Joanne at 8514 7154
OUR TRAINING FACILITIES
THE MEETING SUITE
150 Orchard Road #04-12, Orchard Plaza Singapore 238841
(5 minutes from Somerset MRT)
For adhoc rental of meeting facilities
WhatsApp 9146 9461
Have a Passion for Training?
Email your resume to
Please include your:
- Area of Expertise
- Training Experience
- Academic and Professional Qualifications
- Expected hourly remuneration
Contact Us
email:
admin@impactseminars.com.sg
phone:
8514 7154
Whatsapp:
9146 9461
150 Orchard Road #04-12
Orchard Plaza
Singapore 238841
Accredited Training Provider for WSQ courses