Established 1989

New Skills and Training records in the notepad. Lifelong learning.
A Blue Sky

Your trusted partner in

lifelong learning

Accredited Training Provider for WSQ courses


About Us

Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and curriculum development, assessment and validation, and certification.

Impact is an Approved Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses across various WSQ frameworks.

Thousands of participants have benefited from our skills training programs.

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Modular Courses

These WSQ courses are SSG-approved. Funding grants are available for all courses.

Multi-disciplinary Skills

Difficult? Yes! Impossible? No!

Handling Difficult

Customer Situations

(16 hours)

Handle difficult customer situations professionally

Environment Change

Adapt to Change

(8 hours)

Be ahead in this fast-changing world

Brainstorming and problem solving

1-Day Course on Handling Tasks and Priorities

(8 hours)

Recognise one's role in contributing to the organisation's performance


Communicate With Confidence

(8.5 hours)

Interact with others confidently and effectively

Heart in house

Service From The Heart

(16 hours)

Skills to exceed your customer's expectations

Heart and brain connection. Emotional intelligence concept.

Applying Emotional Intelligence at the Workplace

(16 hours)

Apply EQ when interacting with others

Customer service evaluation concept.

Handling Services Triggers and Complaints

(16 hours)

Manage challenges and triggers in the service environment

3 Secrets to Achieving Positive Customer Service Experience

(24 hours)

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Enable your staff members to create a positive customer experience

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Building Rapport to Create Service / Selling Opportunities

(16 hours)

Relationship, trust, and rapport

Mission, Vision, Values

Aligning Your Service Promises

(8 hours)

Align one's role to the organisation's mission, vision, and values

Effective Telephone Techniques and Follow-up Actions

(8 hours)

Acquire skills in call handling for all situations

Management - Stakeholders

Art of Engaging People to Achieve Results

(18 hours)

Engage and manage your stakeholders effectively

Engage in Innovation

Blue Paper on Bulb Sketch

'Looking Beyond' Service Excellence to WOW Customers

(16 hours)

Go beyond norms and exceed your customers' expectations

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Think Out Of The Box

(8.5 hours)

Think and perform differently,

to achieve positive outcomes

People Performance

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Effective Supervisory Skills

(16 hours)

Be a Competent Manager, Supervisor, and Team Leader


7 Steps to Effective Coaching

(16 hours)

Discover how Coaching Skills will benefit you and your organization


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Professional Business Writing (Intermediate)

(16 hours)

Acquire the tools to write emails and letters effectively

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Professional Business Writing (Advanced)

(17 hours)

Apply customer-centric style and Business Writing Principles to engage readers

Accounting and Finance

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Analysis and Interpretation of Financial Statements

(16 hours)

Skills to read, interpret, and apply financial information


Effective Budgeting Techniques

(16 hours)

Budgeting techniques to broaden your skills to plan, forecast, and control

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2-Day Accounting Software

for Businesses

(16 hours)

Course on XERO or Quickbooks

Admin and Human Resource

Admin - folder on white office desk.

Effective Office and Administration Skills

(18 hours)

Acquire skills to perform your role as an effective office administrator

Video Conferencing Webinar Chat Or Videoconference
coming soon

Advanced Office Management and Administration Skills

(16 hours)

Advance your office administration skills

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Support a Seamless

Onboarding Experience

(18 hours)

Execute a seamless onboarding program for your new staff

Information and Communication

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Excel Basics for the Workplace

(8 hours)

Learn how to create spreadsheets and tables

Excel Spreadsheet on Computer

Excel in Data Analysis

(16 hours)

Analyse and present data in a meaningful way

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Specialist Certifications

Receive a certification upon completion of the respective SOAs.

Admin Concept For Business

Certified Office Admin Professional

WhatsApp us at 9146 9461 for more information.

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Certified Customer Experience Specialist

WhatsApp us at 9146 9461 for more information.

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Certified Leader and Coach

WhatsApp us at 9146 9461 for more information.

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Effective Customer Service Skills for PROs

Contact Joanne at 8514 7154 for more information.

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Service Excellence for CROs

Contact Joanne at 8514 7154 for more information.

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Our Training Facilities


150 Orchard Road #04-12 Orchard Plaza Singapore 238841 (5 minutes from Somerset MRT)

For adhoc rental of meeting facilities

WhatsApp 9146 9461

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Interested in joining us?

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Email your resume to

Please include your:

  • Area of Expertise
  • Training Experience
  • Academic and Professional Qualifications
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Contact Us

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8514 7154


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9146 9461

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150 Orchard Road #04-12

Orchard Plaza

Singapore 238841

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