About Us
Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and curriculum development, assessment and validation, and certification.
Impact is an Approved Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses across various WSQ frameworks.
Thousands of participants have benefited from our skills training programs.
Modular Courses
These WSQ courses are SSG-approved. Funding grants are available for all courses.
Multi-disciplinary Skills
Handling Difficult
Customer Situations
(16 hours)
Handle difficult customer situations professionally
Adapt to Change
(8 hours)
Be ahead in this fast-changing world
From Challenge to Solution
(16 hours)
Solve problems in more than one way
Communicate With Confidence
(8.5 hours)
Interact with others confidently and effectively
Service From The Heart
(16 hours)
Skills to exceed your customer's expectations
Applying Emotional Intelligence at the Workplace
(16 hours)
Apply EQ when interacting with others
Handling Services Triggers and Complaints
(16 hours)
Manage challenges and triggers in the service environment
3 Secrets to Achieving Positive Customer Service Experience
(24 hours)
Enable your staff members to create a positive customer experience
Building Rapport to Create Service / Selling Opportunities
(16 hours)
Relationship, trust, and rapport
Aligning Your Service Promises
(8 hours)
Align one's role to the organisation's mission, vision, and values
Effective Telephone Techniques and Follow-up Actions
(8 hours)
Acquire skills in call handling for all situations
Art of Engaging People to Achieve Results
(18 hours)
Engage and manage your stakeholders effectively
Engage in Innovation
'Looking Beyond' Service Excellence to WOW Customers
(16 hours)
Go beyond norms and exceed your customers' expectations
Think Out Of The Box
(8.5 hours)
Think and perform differently,
to achieve positive outcomes
People Performance
Effective Supervisory Skills
(16 hours)
Be a Competent Manager, Supervisor, and Team Leader
7 Steps to Effective Coaching
(16 hours)
Discover how Coaching Skills will benefit you and your organization
Writing
Professional Business Writing (Intermediate)
(16 hours)
Acquire the tools to write emails and letters effectively
Professional Business Writing (Advanced)
(17 hours)
Apply customer-centric style and Business Writing Principles to engage readers
Accounting and Finance
Analysis and Interpretation of Financial Statements
(16 hours)
Skills to read, interpret, and apply financial information
Effective Budgeting Techniques
(16 hours)
Budgeting techniques to broaden your skills to plan, forecast, and control
Admin and Human Resource
Effective Office and Administration Skills
(18 hours)
Acquire skills to perform your role as an effective office administrator
Advanced Office Management and Administration Skills
(16 hours)
Advance your office administration skills
Support a Seamless
Onboarding Experience
(18 hours)
Execute a seamless onboarding program for your new staff
Information and Communication
Excel in Data Analysis
(16 hours)
Analyse and present data in a meaningful way
Effective Data Visualisation
(8 hours)
Express and impress through a visual way
REGISTER NOW
Specialist Certifications
Receive a certification upon completion of the respective SOAs.
Certified Office Admin Professional
WhatsApp us at 9146 9461 for more information.
Certified Customer Experience Specialist
WhatsApp us at 9146 9461 for more information.
Certified Leader and Coach
WhatsApp us at 9146 9461 for more information.
Effective Customer Service Skills for PROs
Contact Joanne at 8514 7154 for more information.
Service Excellence for CROs
Contact Joanne at 8514 7154 for more information.
Our Training Facilities
THE MEETING SUITE
150 Orchard Road #04-12 Orchard Plaza Singapore 238841 (5 minutes from Somerset MRT)
For adhoc rental of meeting facilities
WhatsApp 9146 9461
Interested in joining us?
Email your resume to
Please include your:
- Area of Expertise
- Training Experience
- Academic and Professional Qualifications
Contact Us
email:
admin@impactseminars.com.sg
phone:
8514 7154
Whatsapp:
9146 9461
150 Orchard Road #04-12
Orchard Plaza
Singapore 238841