Established 1989

Your trusted partner in

lifelong learning



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Accredited Training Provider for WSQ courses

Incorporated in 1989, Impact has comprehensive experience in skills training, training needs analysis, course and curriculum development, assessment and validation, and certification.

Impact is an Approved Training Partner of SkillsFuture Singapore, and provides a comprehensive range of courses across various WSQ frameworks.

Thousands of participants have benefited from our skills training programs.

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These WSQ courses are SSG-approved. Funding grants are available for all courses.

Multi-disciplinary Skills

Difficult? Yes! Impossible? No!

Handling Difficult

Customer Situations

(16 hours)

Handle difficult customer situations professionally

Environment Change

Adapt to Change

(8 hours)

Be ahead in this fast-changing world

Brainstorming and problem solving

1-Day Course on Handling Tasks and Priorities

(8 hours)

Manage your tasks to contribute to the organisation's performance


Communicate With Confidence

(8.5 hours)

Interact with others confidently and effectively

Heart in house

Service From The Heart

(16 hours)

Skills to exceed your customer's expectations

Heart and brain connection. Emotional intelligence concept.

Applying Emotional Intelligence at the Workplace

(16 hours)

Apply EQ when interacting with others

Customer service evaluation concept.

Handling Services Triggers and Complaints

(16 hours)

Manage challenges and triggers in the service environment

Person Showing Fingers

Enable your staff members to create a positive customer experience

3 Secrets to Achieving Positive Customer Service Experience

(24 hours)

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Building Rapport to Create Service / Selling Opportunities

(16 hours)

Relationship, trust, and rapport

Mission, Vision, Values

Aligning Your Service Promises

(8 hours)

Align one's role to the organisation's mission, vision, and values

Effective Telephone Techniques and Follow-up Actions

(8 hours)

Acquire skills in call handling for all situations

Businessman Holding Exceed Expectations Word

Exceed Customer Expectations (Service Excellence)

(16 hours)

Go above and beyond what your customers anticipate

Engage in Innovation

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'Looking Beyond' Service Excellence to WOW Customers

(16 hours)

Go beyond norms and exceed your customers' expectations

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Think Out Of The Box

(8 hours)

Think and perform differently,

to achieve positive outcomes

People Performance

Woman Boss Scolding Employees

Effective Supervisory Skills

(16 hours)

Be a Competent Manager, Supervisor, and Team Leader


7 Steps to Effective Coaching

(16 hours)

Discover how Coaching Skills will benefit you and your organization


email marketing concept, e-mail icons

Professional Business Writing (Intermediate)

(16 hours)

Acquire the tools to write emails and letters effectively

Businessman Pointing Messaging Icons

Professional Business Writing (Advanced)

(17 hours)

Apply customer-centric style and Business Writing Principles to engage readers

Accounting and Finance

Close Up of Graphs with Pen and Calculator

Analysis and Interpretation of Financial Statements

(16 hours)

Skills to read, interpret, and apply financial information


Effective Budgeting Techniques

(16 hours)

Budgeting techniques to broaden your skills to plan, forecast, and control

Accounting software concept image with technology icons and copyspace

2-Day Accounting Software

for Businesses

(16 hours)

Course on XERO or Quickbooks

Admin and Human Resource

Admin Word In Wooden Cube

Effective Administrative Practices

(8 hours)

Skills and knowledge of industry standards, practices, and SOPs

Sorting out some admin for her home-based business

Effective Office and Administration Skills

(18 hours)

Acquire skills to perform your role as an effective office administrator

Video Conferencing Webinar Chat Or Videoconference

Advanced Office Management and Administration Skills

(14 hours)

Advance your office administration skills through the use of digital tools

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Support a Seamless

Onboarding Experience

(18 hours)

Execute a seamless onboarding program for your new staff

Management - Stakeholders

Art of Engaging People to Achieve Results

(18 hours)

Engage and manage your stakeholders effectively

Information and Communication

excel sheet green marker

Excel Basics for the Workplace

(8 hours)

Learn how to create spreadsheets and tables for beginners

Business data analysis technology, Key performance indicators and business intelligence concept.

Excel in Data Analysis

(16 hours)

Analyse and present data in a meaningful way to your stakeholders

Artificial intelligence and future concept

Drive Productivity with Technology (AI, ChatGPT)

(8 hours)

Discover the future of intelligent conversations with ChatGPT and AI tools

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Receive a certification upon completion of the respective SOAs.

Admin Concept For Business

Certified Office Admin Professional

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Certified Customer Experience Specialist

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Certified Leader and Coach

For more information

WhatsApp 9146 9461

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Effective Customer Service Skills for PROs

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Service Excellence for CROs

For more information

Contact Joanne at 8514 7154

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150 Orchard Road #04-12, Orchard Plaza Singapore 238841

(5 minutes from Somerset MRT)

For adhoc rental of meeting facilities

WhatsApp 9146 9461

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Have a Passion for Training?

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Email your resume to

Please include your:

  • Area of Expertise
  • Training Experience
  • Academic and Professional Qualifications
  • Expected hourly remuneration
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Contact Us

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8514 7154


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9146 9461

150 Orchard Road #04-12

Orchard Plaza

Singapore 238841

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Accredited Training Provider for WSQ courses